What Knowledge Management Is Not
摘要
The statement in the title reflects our frustration with the treatment of knowledge management in both academia and practice. At recent knowledge management conferences, in academic papers we reviewed, and in conversations with practitioners grappling with their roles, we observed a troubling trend: knowledge management is often unfairly blamed. Whether it is used to address ambiguous aspects of related concepts or dismissed for not meeting misguided standards, knowledge management frequently becomes the scapegoat. This chapter successively addresses some of these neighboring fields with which some confusion exists.