Building the Enterprises Capacity Through Specialized-Self-Learning Knowledge Platforms (SLKP) Connected to Omnichannel Networks

Since the beginning of the 21st century, we have been observing various changes that shape the reality in the business world described by the term VUCA (Volatility Uncertainty Сomplexity Аmbiguity). The manifestations of these changes are noted in all areas of the economy, including the service markets, which creates risks and opportunities for development, especially for companies involved in e-commerce activities. This requires from the employees of these enterprises not only hard skills (Hard Skills) and soft skills (Soft Skills), but also the ability to cooperate in a team, with business-partners and customers, creative thinking, openness to change, knowledge of good practices, the ability to make the right decisions. Employees are expected to be knowledgeable and highly skilled, and company management is expected to manage their cognitive and creative potential efficiently in order to achieve synergies in B2B, B2C and C2B relationships. The article discusses the concept of self-learning knowledge exchange platforms, i.e. SlKP (Self-learning Knowledge Platform). The results of simulation studies indicating the possibility of selecting eight trends in the development of the TSL industry are quoted, which can assist managers in making strategic decisions.