Patient Engagement Organizational Strategies

 Patient engagement is the cornerstone of high-quality, patient-centered care, yet implementing it effectively remains a challenge for many healthcare organizations. This chapter examines Fondazione Mondino IRCCS’ strategies for enhancing engagement through patient journey mapping, focusing on conditions like Multiple Sclerosis, Parkinson’s disease, and headache disorders. Key findings highlight the need for personalized care, multidisciplinary collaboration, and digital innovations like the Mondino Digital Service app. By optimizing front office operations, addressing waiting times, and integrating tailored education into digital tools, Fondazione Mondino IRCCS can improve patient experiences and outcomes. Recommendations include expanding app functionality, fostering digital literacy, and leveraging data for ongoing improvement, offering a model for advancing patient-centered neurological care.