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The chapter describes and analyses the results of a comparative study conducted on domestic smart speakers and aimed at assessing the user experience they entail. About 1400 respondents from US and UK answered the AIXE (AI user eXperience Evaluation) questionnaire, evaluating the smart speaker they commonly use in their daily life (typically, Amazon Echo, Google Nest, and similar). The results provide an overview of different UX dimensions deemed relevant by the users and highlight different performances of the analysed devices.

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Applying AIXE to Compare Domestic Smart Speakers

  • 章节

  • 出版模式：

    开放获取

  • 发表日期：

    2025年

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  • Davide Spallazzo,
  • Martina Sciannamè,
  • Mauro Ceconello

摘要

The chapter describes and analyses the results of a comparative study conducted on domestic smart speakers and aimed at assessing the user experience they entail. About 1400 respondents from US and UK answered the AIXE (AI user eXperience Evaluation) questionnaire, evaluating the smart speaker they commonly use in their daily life (typically, Amazon Echo, Google Nest, and similar). The results provide an overview of different UX dimensions deemed relevant by the users and highlight different performances of the analysed devices.