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The chapter illustrates the results of an enquiry aiming to systematize the qualities of AI-infused devices and to propose a specific method to assess the UX they entail. For the purpose, advanced users were involved in a semi structured questionnaire aimed to understand their perception of AI-infused products and the related UX qualities they care the most. Pragmatic, aesthetic, hedonic, affective, intelligence, trustworthiness, conversational, and meaningfulness dimensions have been proposed as a starting point and the less traditional have garnered particular consensus.

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Unpacking AI-Infused Systems Qualities. Building a UX Evaluation Method

  • 章节

  • 出版模式：

    开放获取

  • 发表日期：

    2025年

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  • Davide Spallazzo,
  • Martina Sciannamè,
  • Mauro Ceconello

摘要

The chapter illustrates the results of an enquiry aiming to systematize the qualities of AI-infused devices and to propose a specific method to assess the UX they entail. For the purpose, advanced users were involved in a semi structured questionnaire aimed to understand their perception of AI-infused products and the related UX qualities they care the most. Pragmatic, aesthetic, hedonic, affective, intelligence, trustworthiness, conversational, and meaningfulness dimensions have been proposed as a starting point and the less traditional have garnered particular consensus.