Starting from the definition of the theoretical paradigm of reference of the city as care and the role of digital environment systems to support holistic wellbeing, the case of citizen wellbeing in relation to the territorial and social context is addressed here. The transdisciplinary research approach identifies and puts into practice methods and solutions that can improve the quality of life of citizens through the use of technological facilitators and the delocalisation of services. This paper, within the service design framework for social innovation, provides the state of the art, through case studies, to support the development of a digital platform. The research method involves the definition of criteria (sustainability, inclusion, memory) used as foundations for the mapping of places, services, projects and needs, the subject of the case studies analysed. In particular, the research focuses on the case of the Apulian territory.