This study aimed to identify the importance of the role of human resources management in achieving institutional excellence, and the study was conducted on commercial companies operating in the Bethlehem Governorate. To conduct the study and the questionnaire as a main tool for collecting information, the study was conducted on a random sample of (59) questionnaires, and the sample items were distributed to the study population, employees of commercial establishments in the Bethlehem Governorate. The study reached several results, the most important of which are: The results showed that the degree of knowledge was great, as the most common manifestations were that the company attracts individuals with knowledge and holders of academic and professional certificates, then my knowledge of using electronic means and ready-made software helps me to complete tasks and be creative in them. The results showed that the degree of skills was great, as it was the most common manifestation. The company’s management believes that experience and training are the best way to acquire practical skills, followed by the company’s work on selecting qualified individuals, and the least common of them was commensurate with the wages and rewards granted to the employee with his skills at work. The results showed that the degree of expertise was great, as the most common manifestations were that the company was making every effort to retain highly experienced workers with job specifications, followed by the company reliving on filling important jobs on experienced workers with long service in them.