The purpose of this research is to assess how the implementation of e-government in Jordan has influenced the quality of tax services. To accomplish this objective, a questionnaire was developed based on existing studies and a theoretical framework, consisting of four dimensions. The questionnaire was then distributed to individuals who have utilized tax services in Jordan. A random sample of 320 tax service recipients was chosen, and 225 completed questionnaires were collected. After excluding 25 unsuitable questionnaires, a total of 200 questionnaires were used for analysis, representing 62.5% of the sample. Statistical analysis was performed using SPSS software, employing appropriate methods for this study. The results indicated significant differences in the opinions of the participants regarding the impact of e-government implementation on the ease of using tax services, time-saving, responsiveness, and confidentiality. The study also provided recommendations, such as the importance of focusing on human resources and providing them with training on e-government applications through workshops, courses, and informative seminars to increase their awareness of the positive effects of e-government implementation. Furthermore, the study put forth a suggestion to prioritize the enhancement of comprehensive systems that cater to the requirements of the public by creating electronic services. This approach will guarantee the successful execution of e-government in a manner that upholds excellence. Additionally, the study underscored the significance of backing from senior management in order to effectively implement information technology.