Artificial Intelligence Adoption and Change Management

Integrating AI into organizations can significantly alter organizational processes and employee practices. As such, effective change management is key for successful AI adoption. At the same time, organizational change management practices are increasingly being supported and transformed by AI, challenging established change management models. This chapter offers a brief overview of how AI can be implemented through the lens of prominent change management models, such as those proposed by Kurt Lewin and John Kotter. It also examines the approaches to AI adoption of leading change management experts and major consulting firms like Prosci and the Big Four (PwC, KPMG, EY, and Deloitte).