At present, most information is stored on mobile devices such as smartphones, whether for personal or business use. This promotes the availability and access to said data at any time. However, users may be victims of data loss due to physical or logical damage to mobile devices, requiring an advanced procedure for recovery. This work proposes a general recovery process based on the DoJ2 forensic analysis methodology. To achieve this objective, the eMMC memory is extracted from the mobile device by applying the ISP (In-system programming) or chip-off method depending on the level of criticality. The results showed high effectiveness with the ISP method, reaching 100% data recovery when the equipment is blocked.