As inclusive spaces are needed for emotional engagement to cultivate empathy, this chapter explains in detail the implications of the specific methods for creating such spaces as part of empathetic policy design, before illustrating how such methods have been used in many settings. Those methods include interactive boards, personas, and journey maps. The focus is on the real-world practices of using these methods themselves and the contexts. The chapter then explains how the methods and the experiences of their use in various settings were translated and assimilated into the practices of the author’s team—the policy think tank that works with national and local governments. Such practices cover the policy agendas of climate justice and marginalisation in the face of air pollution, well-being with a particular focus on food and healthcare in the face of the pandemic, and environmental and local identity protection in the face of a new industrial zone development. All these cases were based on action research, in that the author played the leading role. They illustrate the application of different methods for empathetic policy design. They took place in contexts where an empathetic connection was truly needed as vulnerable groups were struggling greatly with unfair treatment.

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Creating Inclusive Spaces for Empathetic Policy Design

  • Piyapong Boossabong

摘要

As inclusive spaces are needed for emotional engagement to cultivate empathy, this chapter explains in detail the implications of the specific methods for creating such spaces as part of empathetic policy design, before illustrating how such methods have been used in many settings. Those methods include interactive boards, personas, and journey maps. The focus is on the real-world practices of using these methods themselves and the contexts. The chapter then explains how the methods and the experiences of their use in various settings were translated and assimilated into the practices of the author’s team—the policy think tank that works with national and local governments. Such practices cover the policy agendas of climate justice and marginalisation in the face of air pollution, well-being with a particular focus on food and healthcare in the face of the pandemic, and environmental and local identity protection in the face of a new industrial zone development. All these cases were based on action research, in that the author played the leading role. They illustrate the application of different methods for empathetic policy design. They took place in contexts where an empathetic connection was truly needed as vulnerable groups were struggling greatly with unfair treatment.