Technology and Organizations

Accountability and productivity are important themes nowadays in assessing the performance of organizations. And closely tied to these ideas is the notion of efficiency. Indeed, the general climate of an organization is thought to improve if the production process is implemented and monitored effectively. For quite some time, the use of technology has been treated as almost a magic elixir to enhance every facet of an organization. At one time, cybernetics had this status (Beer 1981, 1985). Meanwhile, the invention and proliferation of micro-computers has only increased this optimism, along with the arrival of AI.