Emotional Intelligence’s Impact on Work Attitudes Relationship: A Case Study of Telecom Firms in Saudi Arabia

This study examines the relationship between the effect of Emotional Intelligence (EI) on the workplace in the telecommunication industry by focusing at Ericsson Telecom Company. The research analyzes the give dimensions of EI—self-awareness, self-regulation, motivation, empathy, and social skills—affect employee performance and their effect at the Telecommunication industry. The research employees a mixed-method approach, the research received 205 responses from 290 distributed questionnaires to evaluate the impact of EI on workplace dynamics using the Statistical Package for the Social Sciences (SPSS). The findings emphasize that EI's has a fundamental role in enhancing workplace relationships and suggested strategies for improving EI through training and mentorship programs. The study have not only demonstrated EI’s influence on work environments but also demonstrates how tools like SPSS can help in analyzing and improving these dynamics.