Civil Transactional Leader
摘要
This chapter describes the first positive leader in the spectrum. This leader is civil, rather than uncivil. They lead in a respectful way within work norms, using a transactional leadership style. This leader has an average amount of empathy for their direct reports and does not wish to harm them. They can be trained to be effective leaders. Civil leaders use a transactional leadership style. Civility increases work engagement and decreases turnover.