The Contribution of Advanced Technologies to the Tourism Experience of Disabled People: The Greek Case

More than 1.3 billion people have a significant disability, and this figure will further increase due to the ageing population and various diseases. Including these people in daily life offers stakeholders significant social and economic benefits. Travel and tourism experiences are essential for disabled people. Providing fully accessible tourism-related services in all tourism chain activities through the adoption of advanced technologies encourages disabled people to travel more and enjoy higher-quality tourism services. This issue was discussed in an online focus group with the participation of disabled people and experts (n = 12). Helpful information was collected in response to the study’s objective. The study’s participants agreed that advanced digital technologies significantly facilitate the travel and tourism experience of disabled people. All parts of the tourism chain should adopt these technologies, and in this direction, the close collaboration and coordination of all stakeholders are required. Governmental organisations should have a key role in promoting the adoption of digital technologies that facilitate the travel and tourism experience of disabled people. Those countries that provide appropriate services to disabled people through digital technologies acquire significant benefits, and Greece should invest more in this direction. Practitioners and policy-makers can gain essential insights from the current study.