Conflict Management in Public Health Service Organization: Perspective of Intrinsic Values in Role Theory

One of the weaknesses and criticisms of role theory is the difficulty in explaining certain types of social behavior, especially deviant behavior. Besides, this theory does not explain social behavior as a whole. Therefore, this paper provides input and contribution to role theory, especially in preventing role conflicts from a government office perspective. This study used a perspective from the Indonesian government office, including service officers obeying government rules and sticking with standard operating procedures. Based on interviews and focus group discussions with eight (8) representatives of health center officers in Indonesia, this study concluded that intrinsic values to manage role conflict in public service organizations are moderation, harmony, friendship, collective jurisprudence, seeking clarity, safety, and peace, fairness, and tolerance. The result of this study will contribute to expanding the construction of role theory with the internalization of specific local intrinsic values in an organization.