Workforce Planning and Scheduling

In this chapter, we will first learn about planning workforce in terms of the number of workers needed at different time periods to meet demand requirements and then match the availability and preferences of each worker to the number of workers needed. The overall objective is to put the right worker to work at the right job at the right time, maximizing or minimizing a certain objective while satisfying the constraints. We will discuss how optimization concepts and models are applied in a real-world scenario to plan and schedule ambulance drivers.