Introduction

In this chapter, the data and decision analytics framework will be explained using a typical business problem, i.e. the long waiting time in a queue, beginning with asking the right questions to data collection and analysis, to defining the problem objective(s), to making the right assumptions and eventually using decision analytics methods to obtain solution to the problem. The chapter ends with explaining how the six operations management areas are linked and how the subsequent chapters cover them to depict the flow of topics covered in this book.