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This chapter delves into the theoretical foundations of Design Thinking (DT) for public sector innovation, highlighting its capacity to impact organisational culture, strategic innovation, and operational processes. Emphasising a user-centric approach, the chapter explores how DT principles like abductive reasoning, prototyping, and co-design can transform public services by aligning them more closely with user needs and expectations.

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The Theoretical Background of Design Thinking for Public Sector Innovation

  • 章节

  • 出版模式：

    开放获取

  • 发表日期：

    2025年

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  • Ilaria Mariani,
  • Marzia Mortati,
  • Francesca Rizzo,
  • Alessandro Deserti

摘要

This chapter delves into the theoretical foundations of Design Thinking (DT) for public sector innovation, highlighting its capacity to impact organisational culture, strategic innovation, and operational processes. Emphasising a user-centric approach, the chapter explores how DT principles like abductive reasoning, prototyping, and co-design can transform public services by aligning them more closely with user needs and expectations.