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Cognitive computing (CC) applied to business process management (BPM) utilizes intelligent capabilities to structure and organize the management of business processes. BPM in organizations remains a crucial pillar for increasing operational efficiency and accelerating routine-based processes. By adopting CC, organizations can leverage intelligent methods and proactive decision-making, ushering in a new era of cognitive BPM. This raises the question of how the challenges and benefits of cognitive BPM compare to traditional BPM. Despite growing interest in the practical deployment of cognitive technologies, there has been limited research conducted in this area. To address this research gap, a systematic literature review (SLR) was conducted to examine the current state of research on the use of cognitive technologies for improving BPM. Based on an initial classification matrix, we divide the topic of cognitive BPM into five dimensions and 16 characteristics. This solid theoretical foundation enables us to provide practitioners and researchers with a comprehensive overview and present the current state of the literature.

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Next-Generation Business Process Management (BPM): A Systematic Literature Review of Cognitive Computing and Improvements in BPM

  • 会议论文

  • 发表日期：

    2025年

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  • Dennis Hildebrand,
  • Stefan Rösl,
  • Thomas Auer,
  • Christian Schieder

摘要

Cognitive computing (CC) applied to business process management (BPM) utilizes intelligent capabilities to structure and organize the management of business processes. BPM in organizations remains a crucial pillar for increasing operational efficiency and accelerating routine-based processes. By adopting CC, organizations can leverage intelligent methods and proactive decision-making, ushering in a new era of cognitive BPM. This raises the question of how the challenges and benefits of cognitive BPM compare to traditional BPM. Despite growing interest in the practical deployment of cognitive technologies, there has been limited research conducted in this area. To address this research gap, a systematic literature review (SLR) was conducted to examine the current state of research on the use of cognitive technologies for improving BPM. Based on an initial classification matrix, we divide the topic of cognitive BPM into five dimensions and 16 characteristics. This solid theoretical foundation enables us to provide practitioners and researchers with a comprehensive overview and present the current state of the literature.