Simulation Model of Business Processes as a Tool for Ensuring the Information Environment of Transport Enterprises

The paper studies the introduction of information technologies in business processes to develop the information environment of transport enterprises. The authors determine the key aspects of development of information technologies in the business processes of enterprises. The authors also provide their definition of the concept of “information technologies for business process management”. They are defined as a comprehensive set of tools, methods and systems used to support, optimize and control business processes within the framework of forming the information environment of an enterprise or organization. A number of key tasks performed by information technologies for managing business processes of transport enterprises aimed at optimizing and improving the efficiency of their activities have been allocated. The authors have also defined the stages of the implementation process of information technologies for business process management for transport enterprises. Finally, the authors propose a new simulation model of business processes as a tool for developing the information environment of transport enterprises.