War veterans in modern Ukraine are a particularly socially vulnerable group whose social integration requires new approaches, including the involvement of contemporary information and communication technologies and artificial intelligence (AI). Based on the use of “Diia”, an AI online application that helps Ukrainians receive social services, the study explores the potential of AI in social work with war veterans and the conditions for its effective application. The author identifies three areas of social work with war veterans: social rehabilitation, social integration, and social assistance. Indicators to measure this potential have been developed, which include the ability of the social work system to remove outdated approaches, forms, and types that cannot be digitized; social workers’ proficiency in digital technologies; the ability to implement these technologies in service delivery; and maintaining constructive social work through controlled AI application by professional staff (primarily state and municipal services). Our methods included Participatory Systems Mapping and gamification while working with Ukrainian war refugees. Ukraine is becoming a country of veterans due to prolonged war. It has been proved that the digitalization of veteran services and the use of AI in social work with veterans should be controlled processes with a transparent algorithm and control system.