Fuzzy Maturity Model for Transformative Procurement Readiness: Procurement 4.0 Perspective

In today’s dynamic business environment, transformative procurement is essential for organizations to adapt to changing market conditions and maintain competitiveness. While the Procurement 4.0 notion is still in its early stages, it is essential for large, medium, and small-sized enterprises, particularly in the energy sector, to possess a certain level of maturity in order to initiate the deployment of innovative and sophisticated procurement operations. Therefore, this work proposes the development of a fuzzy-rule-based model to assess the maturity level of procurement. This is accomplished through the creation of a fuzzy expert system that relies on criteria derived from four primary Procurement 4.0 components: modularity, resilience, agility, and human-centricity. Finally, the fuzzy maturity model is validated using a case study involving a company in the energy industry. By leveraging fuzzy logic modeling, the framework accommodates the inherent uncertainty and ambiguity in procurement operations, enabling organizations to make more informed decisions and optimize their procurement strategies. Through the case study and empirical validation, this work demonstrates the effectiveness of the proposed framework in enhancing procurement functions and driving digital transformation in all industrial sectors.