Managing Handling and Transportation in the Furniture E-commerce Store Using the Dropshipping Model

The exponential growth of e-commerce, especially in the furniture and homeware sector, has been driven by the adoption of dropshipping strategy. In this practice, unitization on pallets plays a crucial role in optimizing logistics processes. This research aims to investigate and analyze the challenges and opportunities related to handling and transporting furniture and housewares e-commerce, using the dropshipping model to understand its viability and potential for achieving results. After the analysis, the results of the company can be taken as inspiration for other companies, and the strategies can be replicated, generating a replicable theory. To materialize the research, a case study was carried out in a furniture e-commerce business. Through the proposed study, it was possible to identify all the critical loading and unloading points in a dropshipping system. In this way, this article proposes solutions to mitigate the problems and optimize the respective processes, through management systems and unitization of bulky items. Understanding the details of handling and transport in the e-commerce of furniture and housewares via dropshipping allows companies to develop strategies to optimize operations, improve customer satisfaction, and remain competitive in the market.