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In this chapter, the application of the DMAIC methodology is presented as an important benchmark for improving the logistic aspect of healthcare services. In the initial stage, the conceptualization, origin, and evolution of the DMAIC methodology are reviewed. Then, a bibliometric analysis is performed to identify current opportunities and limitations of DMAIC within the healthcare field. This leads to the final stage, which consists of a case study of a social initiative focused on conceptualizing a health logistics network for vulnerable regions in Mexico. Through the application of the DMAIC methodology, the case study integrates Lean Manufacturing and 6 s tools. While 6 s provides statistical data to analyze variations in healthcare processes, Lean Manufacturing focuses on minimizing losses and continually improving them. The results corroborate the suitability of DMAIC in improving the logistic aspect of healthcare services.

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Define, Measure, Analyze, Improve, Control (DMAIC)

  • 章节

  • 发表日期：

    2025年

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  • Irene Crisely Pérez-Balboa,
  • Santiago Omar Caballero-Morales

摘要

In this chapter, the application of the DMAIC methodology is presented as an important benchmark for improving the logistic aspect of healthcare services. In the initial stage, the conceptualization, origin, and evolution of the DMAIC methodology are reviewed. Then, a bibliometric analysis is performed to identify current opportunities and limitations of DMAIC within the healthcare field. This leads to the final stage, which consists of a case study of a social initiative focused on conceptualizing a health logistics network for vulnerable regions in Mexico. Through the application of the DMAIC methodology, the case study integrates Lean Manufacturing and 6 s tools. While 6 s provides statistical data to analyze variations in healthcare processes, Lean Manufacturing focuses on minimizing losses and continually improving them. The results corroborate the suitability of DMAIC in improving the logistic aspect of healthcare services.