Features of Staff Motivation in the Hospitality Industry

The presented research substantiates the peculiarities of applying motivation theories and incentive tools in the hospitality services sector. The author’s position lies in the fact that despite the active development of technologies and the implementation and improvement of various production equipment, the key to the successful operation of any enterprise is its personnel. The hospitality industry is no exception because hotel services and staff provide tourists with hotel services and unique offerings that influence the subsequent consumer choice of the hotel and contribute to a positive tourist experience, which can be reflected in a favorable assessment of the enterprise. The research aims to identify the features of employee motivation in the hospitality industry to enhance the quality of the hotel staff’s work. As a management area of a hotel enterprise, employee motivation holds significant practical value. Employees are fully stimulated if they are satisfied with the results of their work, feel their importance for production and commercial processes, and understand the benefit for the team and the hotel enterprise. These aspects positively affect the motivation of hotel employees.