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Design thinking serves as a foundation for developing functional systems within educational institutes. This research illustrates the importance of design thinking in developing a flexible process. This study contributes to understanding how the design thinking process shapes participant experiences and outcomes. Thus, researchers need to identify the critical linkages between these stages. Accordingly, the outcome of this article is an approach that aligns with the limited scope of functional processes in educational institutions, according to predetermined goals and objectives. The educational institute's process is based on predetermined goals and the resources that are currently accessible. It is unchanging and focused on measurable outcomes. The services provided by educational institutions and their recipients, including students and society, are both dynamic and of high quality. The aim of this study is to ascertain the impact of embracing a design mentality on transforming the rigid procedures of educational institutions into a flexible and adaptable system that effectively caters to the evolving requirements of its users. This empirical article utilizes a qualitative research methodology, specifically employing the initial two stages of design thinking – WHAT IS and WHAT IF – as proposed by Liedtka and Ogilvie (2011). Customer journey mapping is employed as the initial phase of WHAT IS, whereas brainstorming is utilized to develop ideas for enhancing the process. Customer journey mapping relies on student data, whereas brainstorming relies on the expert opinions of experienced teachers and management. The proposed design thinking framework proposes the utilization of a user-centric approach to develop a dynamic process that incorporates feedback from end-users. Managers may enhance the dynamism of the entire process by adopting the perspective of the end-user and empathizing with their continually evolving demands when designing the process. The use of a design mindset by management represents a paradigm shift. Gaining a comprehensive comprehension of users’ needs in every process can assist managers and educators make informed decisions on the management of educational institutes.

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Design Mindset Driven Educational Processes: A User-Centric Dynamic Model

  • 章节

  • 发表日期：

    2025年

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  • Nada Al Subhi,
  • Vaidehi Pandurengan,
  • Adil Al Balushi,
  • David Bell

摘要

Design thinking serves as a foundation for developing functional systems within educational institutes. This research illustrates the importance of design thinking in developing a flexible process. This study contributes to understanding how the design thinking process shapes participant experiences and outcomes. Thus, researchers need to identify the critical linkages between these stages. Accordingly, the outcome of this article is an approach that aligns with the limited scope of functional processes in educational institutions, according to predetermined goals and objectives. The educational institute's process is based on predetermined goals and the resources that are currently accessible. It is unchanging and focused on measurable outcomes. The services provided by educational institutions and their recipients, including students and society, are both dynamic and of high quality. The aim of this study is to ascertain the impact of embracing a design mentality on transforming the rigid procedures of educational institutions into a flexible and adaptable system that effectively caters to the evolving requirements of its users. This empirical article utilizes a qualitative research methodology, specifically employing the initial two stages of design thinking – WHAT IS and WHAT IF – as proposed by Liedtka and Ogilvie (2011). Customer journey mapping is employed as the initial phase of WHAT IS, whereas brainstorming is utilized to develop ideas for enhancing the process. Customer journey mapping relies on student data, whereas brainstorming relies on the expert opinions of experienced teachers and management. The proposed design thinking framework proposes the utilization of a user-centric approach to develop a dynamic process that incorporates feedback from end-users. Managers may enhance the dynamism of the entire process by adopting the perspective of the end-user and empathizing with their continually evolving demands when designing the process. The use of a design mindset by management represents a paradigm shift. Gaining a comprehensive comprehension of users’ needs in every process can assist managers and educators make informed decisions on the management of educational institutes.