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This research aims to demonstrate the potential of Lean Six Sigma in enhancing efficiency and quality of service in hospitals, focusing on two hospitals in Indonesia. By employing a combination of quantitative and qualitative methodologies, this study examines the application of Lean Six Sigma principles, the challenges of implementation, and the effectiveness of Value Stream Mapping (VSM) and Failure Modes and Effects Analysis (FMEA) in reducing operational waste. Data collection involved semi-structured interviews, participant observation, and documentation analysis, encompassing various hospital staff levels. This study not only contributes to the theoretical understanding of Lean Six Sigma in healthcare but also provides practical solutions for hospital managers and policymakers. The findings will highlight the potential benefits and obstacles associated with Lean Six Sigma adoption, offering valuable insights for improving hospital operations and informing policy strategies to enhance healthcare service quality in Indonesia.

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Integrating Advanced Technology and Lean Six Sigma for Enhanced Hospital Management and Operations

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  • 发表日期：

    2025年

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  • Yenni Oktaviza,
  • Mukhlis Yunus,
  • Mahdani Ibrahim,
  • Syafruddin Chan

摘要

This research aims to demonstrate the potential of Lean Six Sigma in enhancing efficiency and quality of service in hospitals, focusing on two hospitals in Indonesia. By employing a combination of quantitative and qualitative methodologies, this study examines the application of Lean Six Sigma principles, the challenges of implementation, and the effectiveness of Value Stream Mapping (VSM) and Failure Modes and Effects Analysis (FMEA) in reducing operational waste. Data collection involved semi-structured interviews, participant observation, and documentation analysis, encompassing various hospital staff levels. This study not only contributes to the theoretical understanding of Lean Six Sigma in healthcare but also provides practical solutions for hospital managers and policymakers. The findings will highlight the potential benefits and obstacles associated with Lean Six Sigma adoption, offering valuable insights for improving hospital operations and informing policy strategies to enhance healthcare service quality in Indonesia.