Implementing a Process Mining Framework in a Large Commercial Bank Lessons Learned
摘要
The paper presents an overview of a corporate initiative aiming to implement process mining methodology in one of the largest Polish commercial banks. This undertaking was started several years ago as a small experimental project and resulted in a creation of a robust process mining framework relying on commercial tools. Our paper presents an overview of the above process, describing key developments and summarizing insights that the organization has been able to gather.