Can Business Process Design Space Help Students Generate Innovative Process Redesign Ideas?

The Business Process Management (BPM) community has developed numerous techniques for business process redesign. Business Process Design Space (BPD-Space) offers a method that assists organizations in systematically exploring the design space of processes. This paper presents the result of experiments using the BPD-Space to teach explorative business process redesign. Three free experiments involving students with different backgrounds were conducted. A case study of the Surabaya City Office for Population Administration and Civil Registry (COPACR), which provides population registration and civil registration services, serves as a practical example for the participants to apply the BPD-Space. Results show that participants can apply BPD-Space to generate redesign ideas that vary in number, diversity, and innovativeness. Students with more experience and domain knowledge come up with more creative redesign ideas.