Adapting to Change: Employees Ambidexterity as a Driver for Operational Adaptability and Organizational Development

The paper demonstrates that employee ambidexterity plays a critical role in achieving operational adaptability and the development of an organization in a dynamic environment. It advances theories of business process management by showing that process actors, who are capable of implementing change inherently and rapidly, can create flexible business processes. This allows for the effective meeting of customer needs and the achievement of business performance. The CATI method was utilized to examine 209 process actors from Polish enterprises. Given the survey’s size and nature, the PLS-SEM method was employed. The research results confirmed that organizations operating within an adaptiveness paradigm rely on actors who perform their work appropriately to the emerging circumstances. This confirms the necessity of conducting in-depth research on the social implications of agile BPM.