Hospital Medicines Supply Chain Maturity Assessment Tool Based on Processes Modeling: Case Study of a Public Hospital in Morocco

Improving process maturity is essential for enhancing performance. One of the key processes that require improvement is the supply chainSupply chain. This chapter focuses on studying Supply Chain Maturity Models (SCMM) with the goal of developing a specific SCMM for the supply chainSupply chain of medicinesMedicines in Moroccan publicPublic hospitals. A thorough review of existing literature on various models was conducted to identify the key characteristics of a maturity process modelModel. Action research was utilized to model the supply chainSupply chain processes and determine the scope of evaluation. A Moroccan hospital'sHospital medicine supply chain was used as a caseCase study.