Dynamic Capabilities in the Public Sector to Deal with GovTech

GovTech is a socio-technical solution based on government technologies promoted by ecosystems that involve public sector organizations with startups and small businesses. Government technologies represent a new frontier for digital transformation in terms of capabilities to examine, co-create, experiment, and implement solutions in the public sector. Govtech also requires changes in how public organizations operate, manage projects, and report to new intermediaries that comprise stakeholder ecosystems. It is an exploratory study on mobilizing capabilities for GovTech solutions and ecosystems. We analyze critical indicators based on the GovTech Enablers Index to indicate which capabilities can enhance GovTech. The study informs how public sector organizations can mobilize capabilities to harness and promote GovTech through a roadmap of requirements and use cases. It also contributes to the discussion on GovTech through organizational and cooperative aspects and mutual agreements between parties and private sectors that comprise the Govtech ecosystem.