Consumer Engagement Potentials in the Digitalization Process of Power System

Recently different studies discussed the importance of consumer engagement in the power system. Since the power system is undergoing digitalization by harnessing the capabilities of digital technologies for consumers, it triggered our curiosity to understand the role of new actors referred to as smart service providers in building consumer engagement. Therefore, this paper explores consumer engagement potentials via the digitalization of power systems by centering on the development of a smart service provider as a case in Sweden. Our analysis uncovers three types of engagement potentials: Exclusive, connective, and inclusive. These types highlight the evolution from early technology adoption focused on individual benefits, towards a more inclusive model fostering collective action and sustainability in the energy sector. Our results illustrate the dynamic interaction between smart service providers, consumers, and the wider energy grid showcasing the multifaceted nature of consumer engagement. The implication of our result provides insights for policymakers and power system stakeholders in shaping strategies for inclusive and sustainable energy transitions.