Do Modern Systems Require New Quality Dimensions?
摘要
The digital society is characterised by a continuous presence of digital systems being pure software systems or cyber-physical systems, which help and support humans in their life activities. Humans can be passive or active, the interaction can be implicit or explicit, and they can be more or less conscious of the presence of digital systems. However, the impact of the digital systems on social, economic, and political spheres is clear and risky. This is also testified by, e.g., the recent AI Act of the European Community. In this paper, we analyse whether modern systems require a new understanding of quality and, consequently, new quality dimensions. We challenge the ISO/IEC 25010 quality standard with new emerging stakeholders needs, and we pave the way for a reconsideration of the standard and the traditional understanding of quality to include and consider also these new emerging needs.