Case Management as a Structural Condition for Effective Interprofessional Communication
摘要
This chapter focuses on case management as a key person-centered practice in the interprofessional coordination and integration of care, exploring its unique role in intersectoral and multiagency communication. The authors define case management, tracing its roots in North American health and social care. Emphasis is placed on case management’s critical role as a systemwide support that promotes continuity of care across the health and social care network. Key advantages include its integration of actors who are not traditionally included in interprofessional collaboration, such as family and informal caregivers, and its patient-centered focus on advocating for the patient. The chapter describes the communication challenges that case managers face as well as the potentially dire consequences when case management is not well implemented.