Analysis of Questionnaires

This chapter presents the first empirical explorationExploration of the intercultural competenceIntercultural competence of the participants. Specifically, this chapter discusses the results obtained from the analysis of questionnaires with the objective of answering the first research question: RQ1. How do the administrative and support staff of internationalised higher education institutions perceive their own intercultural competence? In this chapter, the answers provided by the sample of 75 participants—50 members of the administrative and support staff from Universidad Complutense de Madrid (UCM; N = 50) and 25 from Rijksuniversiteit Groningen (RUG; N = 25)—are examined. In accordance with the main definitions and frameworks for intercultural competence provided in Chapter 2 , the purpose of this chapter is to present the results from an emic perspective, obtained from the questionnaire, which draws on the Intercultural Effectiveness Scale (IES; The Kozai Group, 2011).