Technostress and Psychological Flexibility: The Mediating Role of Resilience at Work in the Context of Remote Working IT Employees

Remote working has gained tremendous popularity during the pandemic, and many sectors, including Information Technology (IT) industry were forced to adopt this work mode. The transition to remote work and digital transformation has caused technostress among IT employees. The study aims to explore the association between technostress, resilience at work (RAW) and psychological flexibility. Additionally, it seeks to analyze how RAW mediates the relationship between technostress and psychological flexibility, offering a unique attempt to understand the dynamics of RAW as a form of psychological immunity. Data was gathered from a sample of 190 IT employees with the non-probability snowball sampling technique. Subsequent analysis encompassed correlation, stepwise regression, and mediation analyses. The results indicated that technostress is negatively associated with RAW and psychological flexibility. In addition, RAW is a significant mediating factor in the relationship between technostress and psychological flexibility. The study results delineate the positive psychological implications in the IT sector in improving employee resilience, thereby reducing the negative impact of technostress on psychological flexibility. This study offers valuable insights for Human Resource managers to enhance RAW and psychological flexibility, aiding employees in managing technostress. Employees with greater flexibility and resilience are valuable assets to any organization, promoting optimal performance.