Role of AI and Digitization in People Management Function for Business Excellence: A Voyant Tool Analysis and Agenda for Future Research
摘要
The advent of artificial intelligence (AI) and digitization has ushered in a new era of transformation in the realm of people management, underscoring the need for organizations to adapt to these technological advancements to achieve business excellence. This research chapter leverages Voyant, a powerful analytical tool, to conduct an in-depth analysis of the interplay between AI, digitization, and the people management function within contemporary businesses. The findings reveal compelling insights into how these technologies can be harnessed to optimize human resources (HR) processes, foster employee engagement, and contribute to overall business excellence. Moreover, the paper outlines a comprehensive agenda for future research in this dynamic field, aiming to provide a roadmap for further exploration and innovation at the intersection of AI, digitization, and people management in the pursuit of business excellence. The insights presented herein have the potential to guide organizations in navigating the complex landscape of digital transformation and inform scholars and practitioners of future opportunities and challenges in this rapidly evolving domain.