Empirical Research

This chapter, first, proposes and then empirically tests two separate models related to ERP systems and knowledge management (KM) and their impact on organizational performance. Incorporating the culture of knowledge sharing and based on the Technology Acceptance Model (TAM), Model I, the ERP Acceptance Model, explores how these elements influence ERP acceptance. Model II, called the strategic ERP & KM synergy model, focuses on the combined impact of ERP and KM on organizational performance, looking at how ERP systems and KM practices interact. Using thorough empirical research, this chapter offers a comprehensive study of the interactions between several dimensions of knowledge management with ERP functions to improve operational performance and strategic decision-making.