ERP Systems, Knowledge Management and Organizational Performance

This chapter presents literature review with the aim of developing conceptual models that clarify the role of ERP in the organization, and the relationship between ERP, KM and business performance. Using a systematic literature review (SLR), this chapter presents the current body of knowledge on the impact of ERP on organizational business performance, and then the relationship and logic of the connection between ERP and KM. The chapter describes the fundamental role that ERP systems play in simplifying and combining business processes in companies, thereby providing a framework for knowledge management techniques. These approaches then improve operational efficiency and decision-making capacity, thereby strengthening organizational performance. Emphasizing the need for strategic integration of both to achieve exceptional performance and competitive advantage, the chapter shows how synergy between ERP and KM supports and improves organizational performance.