Evaluating the Impact of Risk Perception on Intention to Continue Using e-Wallets in Vietnam

Transactions through e-wallets have developed rapidly in Vietnam in recent years, but in fact, use of e-wallets shows that there are still many potential risks. Therefore, this study analyzes the impact of perceived risk components on the intention to continue using e-wallets in Vietnam. Theory of Reasoned Action, Technology Acceptance Theory (TAM), and Theory Expectation Confirmation Theory (EDT) were used with modifications, along with Cronbach’s alpha reliability analysis, exploratory factor analysis (EFA), confirmatory factor analysis (CFA), and structural modeling linearity with means of SPSS 20.0 and AMOS 20.0. Analyzing the sample of 552 e-wallet users discovered that components of risk perception indirectly affect the intention to continue using e-wallets through attitudes toward e-wallets. The degree of influence of the risk perception components in ascending order is Time Risk, Social Risk, Efficiency Risk, Financial Risk, Psychological Risk, and Privacy Risk. Based on these, the study proposes some governance implications to improve the intention to continue using e-wallets in Vietnam next time.