Medical Device Safety Notification Process Analysis Using Queuing Theory and Simulation

This paper presents the application of Queuing Theory and Simulation in a case study of a company dedicated to the manufacture of medical equipment for the health care sector, which has the need to execute the communication process to its customers with the intention of reducing the risk of incidents and thus improve the safety and performance of a medical device daily. The main objective is to demonstrate the benefits of analysis and the improvements that can be made in a system to increase its efficiency through these two tools. In addition, a system was selected in which data could be collected to perform the diagnosis, analysis and conclude with the proposal of actions to improve the service capacity of the system. Finally, simulations of different scenarios were carried out to confirm the operation of the system with the improvement proposals made.