Claim Management

The chapter defines claim management as the systematic process of identifying, evaluating, and resolving disputes and claims between project stakeholders. It underscores the dynamic nature of claim management, necessitating timely intervention and proactive measures to address issues before they escalate into conflicts. It also navigates through the key components of claim management, including claim identification, documentation, analysis, negotiation, and resolution. It discusses various claim management techniques and approaches, such as alternative dispute resolution (ADR), mediation, arbitration, and litigation, elucidating their applications, benefits, and limitations in managing project disputes effectively.