The Role of Procurement in Achieving Service Supply Chain Resilience

In Chapter 5, we delve into the particularities of service, procurement, and resilience to understand how service supply chain resilience can be achieved through procurement actions classified into intraorganisational domains (knowledge and skills, inventory, service as solutions, and technology) and interorganisational domains (strategic sourcing, service supply chain design, transportation, and risk in service). Practical outcomes and examples from interviews conducted with professionals in service supply chain members, such as hotels, airline companies, and third-party logistics firms, are used to provide a better understanding of the domains.