Introduction

Chapter 1 introduces the key concepts explored in the pivot—service operations management, procurement management, and supply chain resilience—in a way that brings their currency and importance to today’s service businesses. It aims to address the intersection of these concepts by examining the role of procurement management, particularly service procurement, in achieving resilience in service supply chains. It also provides an overview of the content of the book (clarifying the content covered in each chapter) and presents the foundation of this book through the work of the authors.