Roadmap Proposal for the Implementation of Business Intelligence Systems in Higher Education Institutions

Nowadays, Higher Education Institutions (HEIs) are faced with the crucial challenge of establishing and supervising strategies and policies that are essential for decisions in various areas and at various levels. Within this context, the importance of Business Intelligence (BI) has increased significantly, emerging as an essential tool for analysing and managing data. This BI capability enables HEIs to make more informed choices in line with their global strategies. This research focuses on developing a roadmap for the effective implementation of BI systems in HEIs. Using a Design Science Research (DSR) methodology, this work proposes a structured and adaptable roadmap that covers the key factors from the design to the implementation of BI systems in HEIs. This roadmap includes not only a reference architecture for BI systems but also a set of dashboards. The roadmap was validated through a case study at the University of Trás-os-Montes e Alto Douro (UTAD), involving exploratory analysis and feedback from experts. This study stands out for its practical and theoretical approach, offering a strategic and practical guide for the adoption of BI systems in HEIs, thus responding to a need identified in the academic literature.