Applying Norm Analysis Method on Value-Oriented Requirements for a Solution Against Violence

Human values are an important aspect to consider when developing interactive systems, as these values influence technology operation and adoption by different people. The literature on human values in interactive systems already provides artifacts, methods, and techniques to conduct a value-oriented development of technology. However, artifacts and methods to consider and to represent values in formal phases of development are lacking. This chapter presents a study on the organizational semiotics concept of norms to formalize understanding of human values in technical phases of technology design, such as modeling, implementation, and testing. As a proof of concept, this norm approach is illustrated in the scenario of violence against children: a social and complex problem affecting different people and their values of protection and safety. As the main results, we present our approach with examples of technical norms derived from value-oriented requirements for a technology to promote awareness against child violence. This approach to representing value-related requirements and knowledge through norms can indicate ways human values can be characterized and tracked to enable a transversal value-oriented way of developing interactive systems.