The Impact of Generative AI (ChatGPT) on the HR Functions Related Hiring Process

This study examines the impact of generative AI technologies, specifically ChatGPT, on Human Resources (HR) functions within various organizations. Utilizing a quantitative approach, the research surveyed 468 HR professionals to assess how AI tools influence recruitment, efficiency, bias reduction, and the accuracy of candidate selection. Results indicate that generative AI significantly enhances recruitment processes by automating initial screenings and improving communication with candidates, leading to more efficient and fair hiring practices. The findings also suggest that AI contributes to reducing unconscious biases in recruitment, promoting diversity and inclusivity. However, while the study highlights substantial benefits, it also notes potential challenges in AI implementation, including ethical concerns and the need for sustained human oversight. This research underscores the transformative potential of AI in HR but also calls for careful integration to balance technological advancements with human-centered approaches.