How Information Technology, the Internet of Things, and Artificial Intelligence Have Influenced Indonesian Retailers’ Inventory Management Practices

This study examines the impact of Information technology (IT), the Internet of Things (IoT), and Artificial Intelligence (IA) on retail industry inventory management. Inventory management is a crucial issue for retail companies. Difficulty in accurately predicting customer demand can lead to two main problems: overstock and out-of-stock. This study used 180 respondents in Greater Jakarta and a questionnaire to collect and analyze data online using SmartPLS 4. This finding confirms a significant relationship between IT, IoT, and Inventory Management. The absence of a significant relationship between AI and Inventory Management The study suggests that firms should prioritize the development of proven successful technologies, improve technology integration, enhance analytical skills, assess technology use methods, and foster communication within departments. Organizations may enhance efficiency and effectiveness in inventory management by using suitable technology tailored to their business requirements and by fostering cooperation amongst departments to accomplish optimum inventory management collectively.